Refund policy

RETURN & REFUND POLICY – DAMAGED PRODUCTS

We strive to provide high-quality products and ensure that your order reaches you in proper condition.

1. Damaged Product

If you receive a product that is damaged, defective, or broken upon delivery, please contact us within 48 hours of receiving your order.

To request a return or replacement, please email us at hello@hypebazaar.in with:

• Order number

• Description of the damage

• Clear photos of the product and packaging

• Unboxing video, if available

2. Verification

Our customer support team will review the information and may request additional photos or videos to verify the condition of the product.

If the damage is confirmed to have occurred during shipping or before delivery, we will provide instructions for the return.

3. Return Shipping

For an approved damaged-product claim, we may cover the applicable return shipping costs, depending on the circumstances of the case.

4. Replacement or Refund

Once the returned product is received and verified, you may be eligible for:

• A replacement product, subject to availability; or

• A full refund of the eligible purchase amount.

If the replacement product is unavailable, a refund may be issued.

5. Refund Processing

Approved refunds will generally be processed within 5–7 business days after the refund is approved. The time taken for the amount to appear in your bank account or payment method may vary depending on the payment provider.

6. Damage Caused After Delivery

Products damaged due to misuse, accidental damage, improper handling, modification, or normal wear and tear are not eligible for a damaged-product return.

7. Important

Customers are encouraged to record an unboxing video when opening their package, particularly for fragile or electronic products. This can help us investigate damage claims more efficiently.

For assistance, contact us at hello@hypebazaar.in.